Thursday, July 24, 2008

Incoming-call cell-phone charges explained

Speaking of things that are legal but annoying, writing my previous post reminded me of my protest against being charged for incoming cell-phone calls. Given that Ms. Low-Tech here has barely figured out how to send outgoing text messages, I was quite irked about being billed for incoming ones, which, under the aforementioned circumstances, were almost guaranteed to be spam.

My phone company sent me a very reasonable explanation. When phone calls are sent to a land-line (wired-into-a-wall) phone, they're always delivered to the same location. But delivering a cell-phone call requires the phone company to locate the cell phone first. So one gets billed for the technology and effort required to find one's phone, literally. I must admit that I never thought of that.


Blogger SuperRaizy said...

I was also upset about being billed for incoming text messages, so I called my provider (T-Mobile) and complained about it. To keep me happy, they gave me thirty free text messages a month, so that the few unwanted messages I was receiving each month would be automatically covered.
Cell phone companies are very responsive to customer complaints. People switch providers often, so most providers will go out of their way to keep you. I got T-Mobile to lower my monthly bill by $10 just by complaining that it was too expensive for me.
Call your provider. Be polite but firm. Don't take "there's nothing we can do" for an answer, because it's not true. They're authorized to offer you special deals and bonus features in order to keep you as a customer.

Thu Jul 24, 10:00:00 PM 2008  
Blogger Shira Salamone said...

SuperRaizy, my phone company credited me for the incoming-call charge, but I like your idea of politely bugging a phone company when necessary. Thanks for the advice. I'll keep an eye on my bill.

Fri Jul 25, 07:40:00 AM 2008  

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